Return Policy

We want you to be completely satisfied with your purchase, so our return policy is designed to give you plenty of time to experience your jewelry. If you are not completely satisfied with your purchase for whatever reason, you have a full 30 days to return your merchandise. This is counted from the day you receive your order from us, not the date you placed the order. If you originally paid by credit card, your account will be credited for your full purchase price. If paid by cashiers' check or money order, a check will be issued and mailed for your full purchase price. Please note that we do not refund shipping charges or other taxes, duties, or brokerage charges imposed by countries outside the USA.

Returns are generally processed and credits issued within 48 business hours from receipt. This process may take 72 hours or more during periods of high volume. The posting of credits to a customer's credit card account usually happens within 1 to 3 business days from the time a credit is issued by us, but that time may vary depending on the customer's card issuer. Please note that all products are returnable with the exception of items in the Sale section or any item noted Non-returnable on the product page. 

Shipping Info

We currently offer two shipping options with any online purchase.  Free standard shipping via USPS will be offered at checkout, with the option to upgrade to UPS Ground for $15.00.  
*Free shipping applies to delivery within the United States (orders typically arrive in 3-7 business days).  This does not apply to international orders or orders placed outside the contingent U.S.  For international orders, please contact us directly for shipping rates at 1-800-517-0246.

International Shipping

We value all of our customers that visit us from around the world.  For our international customers, we would like you to call our business office or email us to confirm availability and gain information on shipping charges.

Canceling an Order


You may cancel an order at any time prior to processing* by calling 1-800-517-0246.  Unfortunately, we are not able to cancel orders once they have left our facility.  Please refer to our Returns page to process your return.

* This excludes any items that are sized or personalized




© 2014 Russian Lab Diamonds

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